ICT Educational Services (IES) has many years experience supporting RM networks and software packages including Community Connect 3 and 4 (CC3 and CC4).

As part of RM’s Affiliated Technician Support Scheme (ATSS), IES has full access to RM’s support network. There are many other benefits of using IES to support your RM network:

• Savings of over £500 on your network support contract with RM*

• Ability to log calls directly with the RM helpdesk

• Benefits of both an on-site technician and the RM helpdesk

• Support escalations that finish at developer level ensuring all issues are fully resolved

• Increased knowledge and skills resulting in a more effective relationship between you and your ICT technician

* A contract must be held for each product requiring support. Only standard network support contracts are eligible for discounts from RM.

Southwark LEA

Southwark LEA contracts IES to schools (who do not hold a Service Level Agreement with us) in various capacities ranging from setting up wireless networks for satellite LEA offices to providing third line technical support.
 

Ealing LEA

IES have been advisors to a number of educational establishments in the London Borough of Ealing offering impartial ICT advice and consultancy.

Charitable Organisations

IES provides services to local charitable organisations supporting their local area networks and providing impartial advice and consultancy.