Immediate telephone and remote support combined with an 8 working hour response time if a site visit is required. Included within this SLA:

• Anti virus updates and support.
• LGFL filtering and escalation of email/internet issues.
• RM networks including Community Connect 3 (CC3).
• Cash Accounts, Wauton Samuel, Phoenix and Integris. We offer free RM Integris updates as they are released.
• Windows 2003 / 2000 / NT server networks with XP / 2000 / 98 clients.
• Smart Board / Whiteboard and projector hardware and software support.
• Printer / scanner and peripherals support.
• Impartial advice and purchasing support.

Response Times

8 working hours between 9.00am to 5.00pm term time.