ICT Educational Services (IES) offer a range of Service Level Agreements (SLAs) to suit your school’s ICT requirements. Services can be structured to meet your individual specifications.

Gold Service

Immediate telephone ICT support and site visit within eight hours.

Silver Service

Immediate telephone ICT support and three or six hour fixed weekly site visits.

Bronze Service

Immediate telephone ICT support and limited site visits per school term.

Holiday Service

Out of term ICT support.

Pay as you go

ICT support charged at an hourly rate.

Included within these SLAs are the following:

• Antivirus updates and support

• LGFL filtering and escalation of email/internet issues

• RM networks including Community Connect 3 and 4 (CC3 and CC4)

• School administration software including SIMS, RM Finance, RM Cash Accounts, RM Integris, RM IntegrisG2, Wauton Samuel and Pearson Phoenix

• RM Integris and Wauton Samuel upgrade assistance

• Windows 2008/2003/2000/NT server networks with Vista/XP/2000/98 clients

• Interactive whiteboard, SMART Board, Promethean and projector hardware and software support

• Printer, scanner and other peripherals support

• Curriculum software including 2Simple, RM, Sherston, Black Cat , Softease, Smart Learning, Crick, Widgit and Special Education Needs (SEN) software

• Impartial advice and purchasing support