IES have many years experience supporting RM networks and RM software packages including Community Connect 3 (CC3).

As part of RM’s Affiliated Technician Support Scheme (ATSS), IES has full access to RM’s support network. There are many other benefits of using IES to support your RM Network:

• savings of over £500 on your network support contract with RM.*
• being able to log calls directly with the RM helpdesk.
• the benefits of both an on-site technician and the RM helpdesk.
• support escalations that finish at developer level ensuring all issues are fully resolved.
• the increased knowledge and skills of your technician.
• a more effective relationship between you and your technician.

* A contract must be held for each product requiring support. Only the standard network support contracts are eligible for discounts from RM.