Immediate telephone support combined with a fixed weekly block of on-site technical support tailored to suit.

We offer 3 hour allocation windows and will endeavour to provide the same technician to ensure continuity of service. Included within this SLA:

• Anti virus updates and support.
• LGFL filtering and escalation of email/internet issues.
• RM networks including Community Connect 3 (CC3).
• Cash Accounts, Wauton Samuel, Phoenix and Integris. We offer free RM Integris updates as they are released.
• Windows 2003 / 2000 / NT server networks with XP / 2000 / 98 clients.
• Smart Board / Whiteboard and projector hardware and software support.
• Printer / scanner and peripherals support.
• Impartial advice and purchasing support.

Response Times

Not applicable. A fixed time is pre-arranged.