|Telephone, remote and onsite support||Immediate telephone and remote ICT support (8.30am – 5.00pm) and site visit within four hours if urgently required. Three, six or nine hour fixed weekly site visits. This can be split from whole days to seperate day site visits per week, flexible to the school’s requirements.||Immediate telephone and remote ICT support (8.30am – 5.00pm). Three, six or nine hour fixed weekly site visits. This can be split from whole days to seperate site visits per week, flexible to the school’s requirements.||Immediate telephone and remote support (8.30am – 5.00pm). A custom package with a fixed number of onsite support visits per term. This would be more suitable for a small school on a tight budget or supporting an admin network that is running seperate from the main curriculum network.|
|Atomwide/LGFL, broadband support. Web filtering and escalation of email/internet issues|
|School administration software including SIMS, FMS, RM Integris G2, RM Finance and ScholarPack|
|Windows 2019/2016/Mac server networks with Windows 10/7 and Apple macOS clients|
|iPad and tablet support including Android, Windows and Apple iOS platforms|
|Interactive displays and whiteboards, including SMART, Promethean and projector hardware and software support|
|Third party network escalation including RM|
|Printer, scanner and other peripherals support|
|Anti-virus updates and support|
|Emergency call out in disaster recovery situations||Additional Charge as arranged||Additional Charge as arranged|
|Support of curriculum software including 2Simple, RM, Target Tracker and Special Education Needs (SEN) software|
|Impartial advice and purchasing support|
We provide telephone support, remote support and emergency site visits during school holiday periods.
On-site emergency support charged at an hourly rate.