ICT Support for Schools
Service Level Agreements
ICT Educational Services (IES) offer a range of Service Level Agreements (SLAs) to suit your schools ICT support requirements. Services can be structured to meet your individual specifications.
ICT for Education London
Our qualified support technitions have many years experience in the field of ICT support for schools.
| Gold | Silver | Bronze | |
|---|---|---|---|
| Telephone, remote and onsite support | Immediate telephone and remote ICT support (8.30am – 5.00pm) and site visit within four hours if urgently required. Three, six or nine hour fixed weekly site visits. This can be split from whole days to independent site visits per week. | Immediate telephone and remote ICT support (8.30am – 5.00pm). Three, six or nine hour fixed weekly site visits. This can be split from whole days to independent site visits per week. | Immediate telephone and remote support (8.30am – 5.00pm). A custom package with a fixed number of onsite support visits per term. This would be more suitable for a small school on a tight budget or supporting an admin network that is running independent to the main curriculum network. |
| Atomwide/LGFL, broadband support. Web filtering and escalation of email/internet issues | |||
| School administration software including SIMS, FMS, RM Integris G2, RM Finance and ScholarPack | |||
| Windows 2019/2016/Mac server networks with Windows 10 and Apple macOS clients | |||
| iPad, Chromebook and tablet support including Android, Windows and Apple iOS platforms | |||
| Interactive displays and whiteboards, including SMART, Promethean and projector hardware and software support | |||
| Third party network escalation including RM | |||
| Printer, scanner, and other peripherals support | |||
| Anti-virus updates and support | |||
| Emergency call outs | As arranged | As arranged | |
| Support of curriculum software including 2Simple, RM, Target Tracker and Special Education Needs (SEN) software | |||
| Impartial advice and purchasing support |
Holiday SLA
Holiday SLA
We provide telephone support, remote support and emergency site visits during school holiday periods.
Emergency Support
Emergency Support
On-site emergency support charged at an hourly rate.
